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You have a device which is defect and you have bought it in our store?

So please send the defective goods to following adress:
M.S.V. Musik-Sound-Vertriebs GmbH
Wirtschaftsstraße 14
2201 Hagenbrunn

You are also welcome to bring the product directly in our store.

We will endeavor to repair your device as fast as possible.
Please expect a processing time of aprox. 2 - 3 weeks, because we have to return the devices to the producer if necessary.

Please not following aspects:

  • We do not accept unfree parcels
  • Please put an error description in the parcel
  • Please put an invoice copie in the parcel
  • For guarantee items you have to attach the invoice