FAQ

Where you can find us?

Wirtschaftsstraße 14, 2201 Hagenbrunn
A few kilometer outside Vienna.
To Location Plan

Advise
You have questions about a product, about your online account or your order or invoice?
You can just call us or write us a mail.
Our experienced and solicitous employees are happy to help you.

So you can reach us:
By telephone: +43 (0) 2246 28229
By Fax: +43 (0) 224628214
By E-Mail: office@m-s-v.eu

Mon to Wed, Fry from 9:00 h - 18:00 h
Thu from 9:00 h - 20:00 h
Sat from 10:00 h - 17:00 h

We are very happy to welcome you in our 1000m² Showroom for a personal advise.

Our adress:
M.S.V. Musik-Sound-Vertriebs GmbH
Wirtschaftsstraße 14, 2201 Hagenbrunn
Directly behind the G3 Shopping Resort Gerasdorf.

Order
You can order like you want!
You have following possibilites: Order Online, via Phone or written via Mail or Letter.

Order by Phone: +43 (0) 2246 28229

Written Order to:
Mail: office@m-s-v.eu
Fax: +43 (0) 2246 28229
Letter: M.S.V. Musik-Sound-Vertriebs GmbH, Wirtschaftsstraße 14, 2201 Hagenbrunn, Austria

Payment
In our Online Shop you have different payment methods to choose:
Prepayment, Sofort Überweisung, Credit Card, PayPal or pay directly in our store in Hagenbrunn (Cash, ATM Card, MasterCard, Visa). 
For informationen you find HERE.

Transportion Costs

Delivery in Austria
We charge for a delivery in Austria € 6,90 per order.
We deliver for FREE from an order value of € 39,- in Austria.
Free Delivery is only valid with Standard-Delivery.

Express Delivery
For Express Delivery in Austria we charge € 36,- per order.
Prices are incl. 20% VAT.
 
Delivery to Germany
We charge for a delivery to Germany € 10,90 per order.
We deliver for FREE from an order value of € 109,- to Germany.
Prices are incl. 19 % VAT.

Delivery and Calculation Tab for all Delivery Countries
To Download (.pdf)

Return and Exchange

You want to exchange or complain an article?
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. 

To exercise the right to cancel, you must inform us 
M.S.V. Musik-Sound-Vertriebs GmbH,
Wirtschaftsstraße 14, 2201 Hagenbrunn, AUSTRIA
Mail: office@m-s-v.eu
Telefax: +43 (0) 224628214
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model cancellation form, but it is not obligatory.
MSV Cancellation Form (.pdf)

Returning costs are paid by the buyer

Shopping Safeley