Cancellation Policy

You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. 

To exercise the right to cancel, you must inform us 
M.S.V. Musik-Sound-Vertriebs GmbH,
Wirtschaftsstraße 14, 2201 Hagenbrunn, AUSTRIA
Mail: office@m-s-v.eu
Telefax: +43 (0) 224628214
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model cancellation form, but it is not obligatory.
MSV Cancellation Form (.pdf)

You can also electronically fill in and submit the model cancellation form or any other clear statement on our website "Online Cancellation Form". If you use this option we will communication to you an acknowledgement of receipt of such a cancellation on a durable media (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods,
whichever is the earliest. Please send the goods back to us in their original condition to our contact address at your own cost as soon as possible once you have cancelled the contract (*).

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the
goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(*) Please note that called modalities are not precondition for the effective execution of cancellation policy.

The right to cancel does not apply to the following kind of contracts:

• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
• Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
• Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
• Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such
publications.